Continued update on “Vista Rollback”
After trying, and failing, to re-install 2 different Vista images a total of 4 times, I decided to do a clean install of Vista and manually load my customer’s data back onto his hard drive – this worked perfectly up until the point where I connected his hard drive back into his computer (I was using a different computer for the installation) and, upon final reboot, received a BSOD. At this point, I called HP (the maker of my customer’s computer) for assistance – the first Tech rep I was connected to hung up on me shortly after the conversation began, the second Tech rep, after giving her the computer’s model #, transferred me (a process that took about 2 minutes) to the Business Support department who was unable to help with Presario computers. The Business Support department finally transferred me to the Presario support department who, after listening to the issue, informed me that the only way to restore Vista to my customer’s computer (since the Windows 7 installation had apparently removed the recovery partition on the hard drive) was to order a set Recovery Disks and use them to re-install Vista. Since the Recovery Disks will not be arriving until Monday, and my customer desperately needs the use of a computer, I am setting up a virtual machine of Vista on one of my office computers that will contain all of his data as well as his email settings so he can continue to do his work until I can restore his computer.
So far, this whole “process” has taken approx. 20 hours of my time as well as causing my customer distress.
