Continued update on “Vista R…
October 31st, 2009
Continued update on “Vista Rollback” | http://www.matthewbhowell.com http://bit.ly/4Ceai6
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Archive for October, 2009
Continued update on “Vista Rollback”
October 31st, 2009
After trying, and failing, to re-install 2 different Vista images a total of 4 times, I decided to do a clean install of Vista and manually load my customer’s data back onto his hard drive – this worked perfectly up until the point where I connected his hard drive back into his computer (I was using a different computer for the installation) and, upon final reboot, received a BSOD. At this point, I called HP (the maker of my customer’s computer) for assistance – the first Tech rep I was connected to hung up on me shortly after the conversation began, the second Tech rep, after giving her the computer’s model #, transferred me (a process that took about 2 minutes) to the Business Support department who was unable to help with Presario computers. The Business Support department finally transferred me to the Presario support department who, after listening to the issue, informed me that the only way to restore Vista to my customer’s computer (since the Windows 7 installation had apparently removed the recovery partition on the hard drive) was to order a set Recovery Disks and use them to re-install Vista. Since the Recovery Disks will not be arriving until Monday, and my customer desperately needs the use of a computer, I am setting up a virtual machine of Vista on one of my office computers that will contain all of his data as well as his email settings so he can continue to do his work until I can restore his computer.
So far, this whole “process” has taken approx. 20 hours of my time as well as causing my customer distress.
Update on “Vista Rollback”…
October 29th, 2009
Update on “Vista Rollback” for customer. | http://www.matthewbhowell.com http://bit.ly/MWzDL
Update on “Vista Rollback” for customer.
October 29th, 2009
Unfortunately, the rollback from Windows 7 to Windows Vista failed miserably – the “Vista” image that I created before the upgrade to 7 did not take and, when I reboot the computer, I received a BSOD (Blue Screen of Death). My next step was to erase the existing partition structure on the hard drive, format it, recreate the partition structure that was stored in the backup image, then re-install the image – this process also resulted in a BSOD on bootup. I am now low-level formatting the hard drive, a process which will take a few hours, since I recall seeing some type of “boot loader” when I initially booted his hard drive under 7 and low-level formatting will generally remove a boot loader.
Speaking as someone who has successfully restored drive images before, I am quite surprised that a rollback from 7 to Vista is causing this many issues.
Customer goes back to Vista | …
October 29th, 2009
Customer goes back to Vista
October 29th, 2009
At the request of my “Windows 7″ customer, I am switching him back to Vista – the interface changes in 7 as well as the quirks in Windows Live Mail were too much for him.
I needed to make one minor adj…
October 22nd, 2009
I needed to make one minor adj…
October 22nd, 2009
I needed to make one minor adjustment for my “Windows 7″ customer. Other than that, the upgrade went very well.
I just finished upgrading a cu…
October 22nd, 2009
I just finished upgrading a cu…
October 22nd, 2009
